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SIMPOLIVING Outdoor Furniture
Custom Order Process
WHY CHOOSE SIMPOLIVING?
- Comprehensive Customization Services: Tailored solutions to meet diverse customer needs, from material selection to branding.
- Strict Quality Standards: Every batch undergoes rigorous inspections to ensure premium durability and finish.
- Global Logistics Support: Seamless international shipping arrangements with multiple delivery options, including FOB, CIF, and DDP.
- Ongoing After-Sales Assistance: Providing installation guidance, maintenance tips, and responsive support for any inquiries.
- Eco-Friendly Commitment: We prioritize sustainability, using responsibly sourced materials and energy-efficient production methods.
- Innovative Outdoor Solutions: Combining cutting-edge design with durable construction to create stylish and long-lasting furniture.
- Efficient Lead Times: Our streamlined production process ensures timely manufacturing and delivery without compromising on quality.
- Dedicated Customer Service: Our team provides one-on-one consultation and real-time updates throughout the order process.
Contact us today and start your custom outdoor furniture journey!
Product Inquiry
Start by reaching out to us via our website, social media, email, or phone with your furniture requirements. To provide you with the best service, we recommend sharing details such as product type, dimensions, materials, colors, functionality, and order quantity. If you are unsure about the product options, our sales team will guide you and suggest suitable materials and designs. For bulk orders, we offer one-on-one consultations to tailor solutions that align with your business needs. We also analyze market trends to help ensure your chosen products are competitive in your target region.
Requirement Confirmation
Once we receive your inquiry, we work closely with you to finalize the details of your order. This includes confirming material selection, color options, special features, branding customizations (such as logo printing and nameplates), and packaging preferences. We provide expert advice on durability, weather resistance, and maintenance to ensure the best long-term performance. Additionally, we will discuss production lead times, logistics options, and after-sales support to ensure you have a comprehensive understanding of the process.
Product Adjustment & Customization
SIMPOLIVING offers flexible customization options to accommodate different market preferences. Customers can request adjustments to product structure, frame designs, powder coating colors, and fabric materials to better align with their brand identity and trends. While we do not offer CAD or 3D rendering services, we encourage customers to share sketches or reference images for accuracy. Our team ensures that all modifications maintain product durability and manufacturing feasibility while balancing functionality and aesthetics.
Sample Order & Production Timeline
After finalizing customization details, we provide a detailed quotation outlining the unit price, minimum order quantity (MOQ), production timeline, and payment terms. Once the quote is approved, we proceed with sample production. Our samples are crafted using the same materials and processes as bulk production to accurately represent the final product. Upon completion, we conduct internal quality checks and provide high-resolution photos for customer approval before shipping samples via international courier or logistics.
Sample Reception & Approval
Upon receiving the sample, customers should verify dimensions, material consistency, color accuracy, and craftsmanship. If the sample meets expectations, the customer can approve bulk production. If adjustments are needed, customers can provide feedback, and we will refine the product accordingly. We maintain detailed records of sample modifications to ensure bulk orders match expectations. Once approval is granted, we finalize specifications for mass production.
Bulk Order & Delivery Schedule
Following sample approval, we proceed with finalizing the bulk order. This includes confirming order quantity, production lead times, and delivery schedules. Customers must place a deposit payment to secure their production slot. If customers have special delivery requirements, such as split shipments or expedited orders, our team will coordinate logistics accordingly. We ensure transparency in production timelines and provide updates throughout the process.
Mass Production
Our factory initiates large-scale production following the approved specifications. We maintain strict quality control throughout material selection, coating processes, upholstery assembly, and finishing touches. Customers receive regular progress updates, including production photos, videos, or reports. For premium customized orders, we offer additional quality monitoring services to ensure superior craftsmanship.
Quality Inspection
SIMPOLIVING follows rigorous quality control protocols. Every bulk order undergoes comprehensive inspections covering dimensions, surface finishes, color consistency, and structural integrity. If customers require third-party inspections, we facilitate arrangements to ensure full compliance with industry standards. Customers may also visit our factory for on-site quality checks. Once products pass inspection, they are securely packaged and prepared for shipment.
Shipping & Delivery
We offer various shipping solutions, including FOB (Free on Board), CIF (Cost, Insurance, and Freight), and DDP (Delivered Duty Paid), allowing customers to select the most suitable logistics method. Our team handles packaging, container loading, and export documentation to ensure a smooth shipment process. Whether by sea, air, or express delivery, we coordinate logistics to optimize cost efficiency and timely delivery. Customers receive tracking details and estimated arrival times upon dispatch.
After-Sales Service
Our support doesn’t end with delivery. SIMPOLIVING provides long-term after-sales service, ensuring customer satisfaction. This includes installation guidance, maintenance advice, and warranty assistance. Should any issues arise, our team offers prompt solutions. Additionally, for customers needing replacement parts or repeat orders, we ensure seamless post-purchase support.
